Frequently Asked Questions

New to SignAgent?

Some commonly asked questions

SignAgent is a cloud-based sign management software that provides a more efficient and collaborative design process for designers, project managers, and facility operators. Planning, implementing, and maintaining complex wayfinding projects has never been easier.

All you need to run SignAgent is Internet access. We recommend the browser Google Chrome.

Briefly, yes, yes, yes, yes, yes, and yes. Plus you can have unlimited projects and locations at no extra cost.

SignAgent does everything SignAgent Pro does, plus…

  • SignAgent allows you to collaborate with everyone in the project, from designers to managers, to clients, to fabricators, to installers, to punch-listers.
  • SignAgent allows multiple team members to work on a project at once
  • SignAgent is accessible from anywhere you have an Internet connection
  • SignAgent is much more customizable and allows you to add your own fields to each sign type as you see fit.
  • No more FileMaker and InDesign!

Not at all! If you have experience in Wayfinding, SignAgent will be simple to pick up. Plus we’ve got detailed documentation and a dedicated support team to help you every step of the way.

You can email sales@signagent.com. Otherwise, we'd be happy to show you more with a live online demo. Schedule one here:

Book SignAgent™ Demo

Security is a very high priority at SignAgent™, for both our data and yours. We regularly increase our security standards to ensure that we meet security requirements. You can click to read our security statement here:

SignAgent Security Statement

Pricing, billing, and cancellation

SignAgent has simple pricing: $200/month/user if paid monthly or $2000/year/user if paid annually. 

SignAgent provides a friendly ecosystem for all key project stakeholders. You can invite read-only viewers with the permission to view and make comments free of charge. Note they cannot change or make edits to any signs in the project.

Subscriptions to SignAgent are month-to-month and there are no additional fees and no contracts.

No, email sales@signagent.com to cancel and discuss how to export all your current project data or place your current account on hold.

Existing SignAgent client?

Some commonly asked technical support questions

1-3 business days, depending on how large your files are.

Yes, all message schedule, sign counts, and sign type reports can be exported to an excel file. Floor plans can be exported as a pdf.

You can work on an unlimited number of locations and projects, large or small!

Project plans are can be uploaded as JPG, PNG, or PDF.

Email sales@signagent.com to cancel and discuss how to export all your current project data or place your current account on hold.

Support and Updates for SignAgent Pro™ will continue until the end of 2018. We want to make sure that SignAgent Pro™ will work well for you now and in the future. After that, you may continue to use SignAgent Pro™ but updates, email, phone, and screen-share support will be limited.

About SignAgent Inc.

At SignAgent Inc., we believe that good signs improve lives. We help sign professionals do better work faster. That leads to happier designers, managers, fabricators and more positive, inspired experiences for people as they navigate through complex facilities and campuses.

info@signagent.com
+1 289-768-5639

1295 N Service Rd
Burlington, ON  L7P 3A7
Canada

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Need help? We offer on-location wayfinding support services to help you complete your projects.

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