+1 289-768-5639     info@signagent.com

Frequently Asked Questions

New to SignAgent?

Some commonly asked questions

What is SignAgent?

SignAgent is a cloud-based sign management software that provides a more efficient and collaborative design process for designers, project managers, and facility operators. Planning, implementing, and maintaining complex wayfinding projects has never been easier.

What do I need to run SignAgent?

All you need to run SignAgent is Internet access. We recommend the browser Google Chrome.

Can I use SignAgent for punch listing, project takeoffs, sign audits, large projects, small projects or multiple projects?

Briefly, yes, yes, yes, yes, yes, and yes. Plus you can have unlimited projects and locations at no extra cost.

What’s the difference between SignAgent Pro and SignAgent?

SignAgent does everything SignAgent Pro does, plus…

  • SignAgent allows you to collaborate with everyone in the project, from designers to managers, to clients, to fabricators, to installers, to punch-listers.
  • SignAgent allows multiple team members to work on a project at once
  • SignAgent is accessible from anywhere you have an Internet connection
  • SignAgent is much more customizable and allows you to add your own fields to each sign type as you see fit.
  • No more FileMaker and InDesign!

Is there a large learning curve for SignAgent?

Not at all! If you have experience in Wayfinding, SignAgent will be simple to pick up. Plus we’ve got detailed documentation and a dedicated support team to help you every step of the way.

What if I have more questions?

You can email sales@signagent.com. Otherwise, we'd be happy to show you more with a live online demo. Schedule one here:

Book SignAgent™ Demo

How secure is my data?

Security is a very high priority at SignAgent™, for both our data and yours. We regularly increase our security standards to ensure that we meet security requirements. You can click to read our security statement here:

SignAgent Security Statement

Pricing, billing, and cancellation

How much does it cost?

SignAgent has simple pricing: $300/month/user or $3000/year/user

Will clients or other read-only reviewers need to pay to use SignAgent?

SignAgent provides a friendly ecosystem for all key project stakeholders. You can invite read-only viewers with the permission to view and make comments free of charge. Note they cannot change or make edits to any signs in the project.

Are there any additional fees or contracts?

Subscriptions to SignAgent are month-to-month and there are no additional fees and no contracts.

If I stop using SignAgent will all my data be lost?

No, email sales@signagent.com to cancel and discuss how to export all your current project data or place your current account on hold.

Existing SignAgent client?

Some commonly asked technical support questions

I am an existing SignAgent Pro client, how long will it take to import all my previous data?

1-3 business days, depending on how large your files are.

Can you export data to excel for fabrication?

Yes, all message schedule, sign counts, and sign type reports can be exported to an excel file. Floor plans can be exported as a high-resolution png.

Can I add new locations or other projects and/or is there a limit to how many projects and signs I can work with?

You can work on an unlimited number of locations and projects, large or small!

How do I upload my project plans?

Project plans are can be uploaded as JPG, PNG, or PDF.

How do I cancel or downgrade my membership?

Email sales@signagent.com to cancel and discuss how to export all your current project data or place your current account on hold.

How long will I be able to use SignAgent Pro™?

Support and Updates for SignAgent Pro™ will continue until the end of 2018. We want to make sure that SignAgent Pro™ will work well for you now and in the future. After that, you may continue to use SignAgent Pro™ but updates, email, phone, and screen-share support will be limited.

About SignAgent Inc.

At SignAgent Inc., we believe that good signs improve lives. We help sign professionals do better work faster. That leads to happier designers, managers, fabricators and more positive, inspired experiences for people as they navigate through complex facilities and campuses.

info@signagent.com
+1 289-768-5639

1295 N Service Rd
Burlington, ON  L7P 3A7
Canada

Members

2018 Young Designers Summit Sponsors